DNS / DHCP - Infoblox Engineer
Description
NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a DNS / DHCP – Infoblox Engineer to join our team in Barreal de Heredia, Costa Rica. * NOTE* If you are open to Remote/ Work from Home please just indicate only the Country. DNS / DHCP – Infoblox Engineer Networking Professional specializing in DNS, DHCP and IPAM (DDI). Ideal candidate will have experience supporting, maintaining, troubleshooting, upgrading/patching, and delivering day-to-day operational changes-as well as project-based work for DDI infrastructure deployed globally on one or more of the leading DDI OEM platforms (BlueCat, Infoblox, or VitalQIP). Position overview The Networking Professional will support the Incident Management process by providing technical expertise during DDI related incidents as well as technical issues affecting technology eco-partners. Position's General Duties and Tasks:
- Configuring & troubleshooting of DNS & DHCP services.
- Monitoring of ticket queues and implementation of Business as Usual (BaU) customer requests.
- Testing and Implementation of upgrades and patches for DDI infrastructure.
- Provide technical information and leadership in support of managed services customers.
- Document support activities in service management platform.
- Development and maintenance of account specific documentation.
- Provide account and platform specific training to team members.
- Monitoring of alerts notification, investigation and troubleshooting of issues.
- Lead and/or engage in Service Restoration and Root Cause Analysis Activities as required.
- Identify opportunities for internal process enhancement.
- Support continuous improvement initiatives.
- Identify opportunities for automating repetitive tasks.
- Work closely and effectively with customers, partners, vendors, and fellow team members to provide exceptional customer service.
- Support team as account specific SME for Escalations, including out of hours.
- Interact with vendors to identify and resolve product defects and issues.
- Document support activities in service management platform.
Qualifications Must have Skills:
- 5+ years DDI experience
- Excellent communication skills – written and verbal.
- Experience with ISC BIND & DHCP
- Experience with MS DNS & DHCP
- InfoBlox experience
About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email [email protected] f or assistance.
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